Shipping Policy

Last updated: 28 August 2026

TELETECH ships orders to customers in the UK and internationally. This Shipping Policy explains how we process, dispatch and deliver orders placed through our online store.

Order Processing & Lead Times

All TELETECH orders have a 10-day lead time before dispatch. This means orders may take up to 10 days to be prepared and dispatched after the order has been placed.

Some products may require additional time before they can be shipped. Where this applies, any expected extended lead time or shipping delay will be stated in the relevant product description.

The lead time is an estimated processing period and does not include the time taken by the courier to deliver your order.

During particularly busy periods, product launches, releases, sales or circumstances outside our reasonable control, processing may take longer than usual. Where a significant delay occurs, we will make reasonable efforts to keep affected customers informed.

Shipping & Delivery

Orders are currently dispatched from the United Kingdom.

As TELETECH expands, we may fulfil orders from regional warehouses or fulfilment centres in other countries or regions. This may allow us to provide faster or more efficient delivery and does not change the terms of your order.

Available shipping services, couriers and delivery estimates are shown at checkout and may vary depending on your delivery address, the items ordered and the services available in your region.

Depending on your location and the shipping service selected, your order may be delivered by Royal Mail, DPD or another courier or postal service.

Delivery estimates provided at checkout are estimates rather than guaranteed delivery dates unless a service is expressly stated to be guaranteed.

Once an order has been handed to the relevant courier, delivery is subject to the courier's service and any circumstances affecting its network. We are not responsible for delays caused by events outside our reasonable control, including courier delays, severe weather, strikes, customs processing, transport disruption or other unforeseen circumstances.

Tracking

Where tracking is available for your selected shipping service, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to become active after dispatch. If tracking does not immediately show movement, please allow reasonable time for the courier to process and scan the parcel.

Customs, Duties & International Orders

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs requirements and charges vary between countries and are outside TELETECH's control. Customers are responsible for ensuring that their delivery address and order comply with applicable local import requirements.

If an international order is refused, abandoned or returned because applicable customs charges were not paid, any refund will be subject to the terms of our Returns Policy and may exclude shipping or other costs that we have incurred.

Incorrect Delivery Information

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange a new delivery. Additional shipping costs may apply.

Please contact us as soon as possible if you realise that your delivery information is incorrect. We cannot guarantee that changes can be made after an order has entered the fulfilment process.

Delivery Issues & Missing Orders

If your order appears to be delayed, please first check the tracking information provided by the courier.

If an order has not arrived within a reasonable period after the estimated delivery window, please contact us so that we can investigate with the relevant delivery provider.

If a parcel is confirmed as lost in transit, we will work with the delivery provider to resolve the issue and, where appropriate, arrange a replacement or refund in accordance with your statutory rights and our Returns Policy.

If your parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible, ideally with photographs of the packaging and the affected product.

Returns

If you need to return an order, please follow the instructions provided with your order and send the return to the return address specified inside the package.

Please do not send returns to our registered office, warehouse, fulfilment centre or any other address unless we have specifically instructed you to do so.

Unless the item is faulty, damaged or otherwise covered by your statutory rights, TELETECH does not cover the cost of return postage.

We recommend using a tracked delivery service when returning an item, as we cannot be responsible for returns that are lost or damaged while being sent back to us.

For full information about eligibility, timescales and the return process, please refer to our Returns Policy.

Changes to Shipping Services

We may change the couriers, fulfilment locations or shipping services available to particular regions from time to time.

The shipping options available to you at the time of checkout are the options applicable to your order. We may use a different courier or fulfilment location where reasonably necessary to provide the selected service or fulfil your order.

Liability & Exceptional Circumstances

We will always aim to fulfil and dispatch orders within the timeframes stated above, but certain circumstances are outside our reasonable control.

We are not liable for delays, loss or disruption caused by circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, industrial action, transport disruption, customs delays, changes in law or regulation, courier disruption, technical failures or other events affecting our operations or those of our suppliers and delivery partners.

Nothing in this policy limits or excludes any liability that cannot legally be limited or excluded under applicable law, including your statutory rights as a consumer.

Where an order is affected by circumstances outside our reasonable control, we will take reasonable steps to minimise the impact and, where appropriate, communicate material delays to affected customers.

Statutory Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer protection law.

Where applicable, you retain all rights relating to faulty, damaged, misdescribed or incorrectly supplied goods, regardless of the provisions of this policy.

Contact

If you have a question about an order, delivery or return, please contact us using the contact details provided on our website.

TELETECH reserves the right to update this Shipping Policy from time to time. The version applicable to your order will generally be the version in effect when your order was placed.